Troubleshooting in Dataone Broadband
1) I do not get ADSL link on my Dataone Modem.
Check if there is any loose connectivity from the splitter to the modem.
If so tightly fix in the cable , wait for about a minute and see if the link is up.
If not contact your local exchange for checking line or launch a complaint :/detail on 198.
2) How do i check my usage?
Go to website http://10.240.43.216 login with your Username and Password , click on service records and select the month for which you want to view your usage .
To view this page correctly you should have internet explorer version 6.Also enable coockies by going to Internet explorer tools Internet options Privacy Advanced Select Override Automatic Cookie Handling.
3) I cannot connect / browse .
Check if all the LEDs are as mentioned below.
Power - Glowing steady
ADSL Link - glowing and steady (Steady Amber color in case of type I, Type III and Type IV modems and steady green in case of Type II .)
If your modem is connected to PC via LAN / USB check if the respective indicator is glowing and steady.
4) How do i change my password?
To change your dataone password Go to website http://10.240.43.216 login with your Username and Password , click on change password.After you change password on this site go to http://192.168.1.1 login with username admin and password admin and enter the changed password in the password field and apply.
I have changed my password on http://10.240.43.216 website and after that i cannot connect to internet?
After you change your password on the portal you also have to enter it on http://192.168.1.1 site. (Click here for Detail Configuration)
5) I am getting very slow speed.
Get your line checked from your local exchange if still problem persists and line is perfect then it may be your PC problem.
You will have to get your PC checked for viruses
My LAN / USB indicator on the modem does not glow.
Check if there is any loose connection .
Check if your network device/ USB device is in disable state.
Reinstall your network card / USB driver.
Contact your system Administrator.
Note : This information is collected from Official BSNL Site